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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving password reset instructions email

    Asked by Carol Healey  on July 27, 2017 at 08:15 AM

    I tried to change my password and now it is frozen and I never got the change password email

    Nothing works for me to sign in.

  • Profile Image
    JotForm Support

    Answered by AIDAN on July 27, 2017 at 11:30 AM

    I have checked your email activity and found two password reset instructions emails sent to you today, with one hour apart between these two.

    Please check your SPAM/JUNK/BULK folders in case emails are landing there instead of your inbox. Their subject link should read "JotForm Lost Password" and they are coming from noreply@jotform.com.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image

    Answered by newenglandswim on July 27, 2017 at 11:43 AM
    I do not have those emails to this email address, nor are they in SPAM.
    Carol Healey
    New England Swimming Office
    PO Box 920133
    Needham, MA 02492
    781-449-0270 (office)
    781-449-7903 (fax)
    *------------------------------------------------------------------------------------------------------------------*
    *CONFIDENTIALITY NOTICE – This email transmission and any documents, files
    or previous email messages attached to it, may contain information that is
    confidential or privileged. If you are not the intended recipient, or a
    person responsible for delivering it to the intended recipient, you are
    hereby notified that you must not read or play this transmission and that
    any disclosure, copying, printing, distribution or use of any of the
    information contained in or attached to this transmission is STRICTLY
    PROHIBITED. If you have received this transmission in error, please
    immediately notify the sender by telephone or return email and delete the
    original transmission and its attachments without reading or saving in any
    manner. *
    *Any views expressed in this message are those of the individual sender,
    except where the sender specifies and with authority, states them to be the
    views of USA Swimming.*
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on July 27, 2017 at 12:51 PM

    I have sent you a personal email with the subject "Not receiving password reset instructions email" and included in it a link that should allow you to reset your account password.

    Please get back to us if you didn't receive this email after a moment so we can see to assisting you further. Thank you.