What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to view form submissions with form encryption

    Asked by yulpark on July 27, 2017 at 03:08 PM

    Hello. So I tried to run a demo jot form of mine called rental application. I received an encrypted response that asks me to upload a private key. Can you please explain what I need to do to see the submission. Thanks.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 27, 2017 at 04:21 PM

    You need to upload the Encryption Key file you downloaded when you enable the encryption feature in your form. You might find it in the downloads folder:

    the key

    If you lost the key file, the data is lost forever, because there is no way to decrypt it. We would recommend you to turn off the encryption feature to avoid losing access to new submissions: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

  • Profile Image

    Answered by yulpark on July 27, 2017 at 05:43 PM

    i honestly never got an encryption key. Was it supposed to be sent when I first made the form?

    Can I make a new form and then a new key will be sent?


    Yul Park | Principal RES
    Licensed Real Estate Broker
    Member REBNY | LIBOR | NYSAR | NAR
    cell 917-647-2717

    Queens | 214-25 42nd Ave
    Manhattan | 31 W 34th St
    Brooklyn | 291 5th Ave
    www.resnewyork.com | fax 718-873-2394
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 27, 2017 at 06:50 PM

    Can I make a new form and then a new key will be sent?

    If you enable form encryption on your form you will be ask again if you want to use an existing key or create a new one. I recommend you choose creating a new one.

    Let us know if you require further assistance.

     

  • Profile Image

    Answered by yulpark on July 28, 2017 at 10:43 AM

    So I created an encryption key but was not able to download it from my mac. it keeps saying keynote cannot open this file. Can you please assist.


    Yul Park | Principal RES
    Licensed Real Estate Broker
    Member REBNY | LIBOR | NYSAR | NAR
    cell 917-647-2717

    Queens | 214-25 42nd Ave
    Manhattan | 31 W 34th St
    Brooklyn | 291 5th Ave
    www.resnewyork.com | fax 718-873-2394
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 28, 2017 at 12:37 PM

    Please note that the new key will decrypt new submissions. In other words, it won't decrypt old data.