Not able to view form submissions with form encryption

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    yulpark
    Asked on July 27, 2017 at 03:08 PM

    Hello. So I tried to run a demo jot form of mine called rental application. I received an encrypted response that asks me to upload a private key. Can you please explain what I need to do to see the submission. Thanks.

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    BDAVID
    Answered on July 27, 2017 at 04:21 PM

    You need to upload the Encryption Key file you downloaded when you enable the encryption feature in your form. You might find it in the downloads folder:

    the key

    If you lost the key file, the data is lost forever, because there is no way to decrypt it. We would recommend you to turn off the encryption feature to avoid losing access to new submissions: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

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    yulpark
    Answered on July 27, 2017 at 05:43 PM

    i honestly never got an encryption key. Was it supposed to be sent when I first made the form?

    Can I make a new form and then a new key will be sent?


    Yul Park | Principal RES
    Licensed Real Estate Broker
    Member REBNY | LIBOR | NYSAR | NAR
    cell 917-647-2717

    Queens | 214-25 42nd Ave
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    www.resnewyork.com | fax 718-873-2394
    ...
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    jonathan
    Answered on July 27, 2017 at 06:50 PM

    Can I make a new form and then a new key will be sent?

    If you enable form encryption on your form you will be ask again if you want to use an existing key or create a new one. I recommend you choose creating a new one.

    Let us know if you require further assistance.

     

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    yulpark
    Answered on July 28, 2017 at 10:43 AM

    So I created an encryption key but was not able to download it from my mac. it keeps saying keynote cannot open this file. Can you please assist.


    Yul Park | Principal RES
    Licensed Real Estate Broker
    Member REBNY | LIBOR | NYSAR | NAR
    cell 917-647-2717

    Queens | 214-25 42nd Ave
    Manhattan | 31 W 34th St
    Brooklyn | 291 5th Ave
    www.resnewyork.com | fax 718-873-2394
    ...
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    BDAVID
    Answered on July 28, 2017 at 12:37 PM

    Please note that the new key will decrypt new submissions. In other words, it won't decrypt old data.