Unable to access account

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    Andrew hong 
    Asked on July 27, 2017 at 04:37 PM

    I just tried to change my password a few times and now isn't allowing me to log back in for some reasons.

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    John_Benson
    Answered on July 27, 2017 at 06:19 PM

    I checked your account and it is in good condition. You are subscribed to the Bronze plan yearly. Upon checking your mail logs, I can see that emails are being sent successfully. See image below:

    Have you received the reset password email? If not, please check your spam folder for the password reset email instruction. 

    If the issue persists, please try using a different internet browser. Also, please provide the error that you encounter so we can check it further.

    I hope that helps.