What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access account

    Asked by Andrew hong  on July 27, 2017 at 04:37 PM

    I just tried to change my password a few times and now isn't allowing me to log back in for some reasons.

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    JotForm Support

    Answered by John_Benson on July 27, 2017 at 06:19 PM

    I checked your account and it is in good condition. You are subscribed to the Bronze plan yearly. Upon checking your mail logs, I can see that emails are being sent successfully. See image below:

    Have you received the reset password email? If not, please check your spam folder for the password reset email instruction. 

    If the issue persists, please try using a different internet browser. Also, please provide the error that you encounter so we can check it further.

    I hope that helps.