Problem with downloading submissions as an excel file

  • Profile Image
    DentixFormacion
    Asked on August 01, 2017 at 06:15 AM

    Desde hace dos días tengo problemas con las descargas de los exámenes en excel

     

    ¿Podéis decirnos si es una incidencia interna?

     

    gracias,

  • Profile Image
    candy
    Answered on August 01, 2017 at 09:30 AM

    As far as I understand, you have a problem with downloading form submissions as an excel file.

    We're sorry for the inconvenience you have.

    I have checked your form named "9. Evaluación de la Formación Recepcionistas" on your side in order to test and I couldn't see any issue with downloading form submissions as an excel file as you can see the example screenshot below:

    Also, the downloaded excel file has whole form submissions. I have tested this case on Mozilla Firefox and I couldn't see any problem. Which web browser do you use?

    Also, as far as I know, there is not any problem in our system currently. 

    Could you please test again and let us know if the issue still persists? So that, we can assist further.

    Thanks in advance.