I am unable to login with my user name and password as usual

I dont konw what happends, but i cant log in with my user name an pass as always.

user "Noveduc"

I didnt receibe the mail off "Forgot pass"!!!!!

Help me please

Upon inspection of our records I found an account with the username mediosnoveduc and a different email address from the one you're currently using, which may explain why you are not able to log in to this account as you seem to be using an incorrect username and email.

Please try to login using the username mediosnoveduc and your usual password.

I hope this helps. If you need further assistance please let us know. Thank you.