auto responders and notifications not working

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    asifjamilakhtar
    Asked on August 02, 2017 at 01:15 AM

    my form https://form.jotform.me/61641465601451 is unable to send auto responder and notification upon submission. please help

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    Jenny
    Answered on August 02, 2017 at 04:33 AM

    I checked your form and email logs and it seems that everything is in good status. See the image below: 

    I have also filled your form to test autoresponder email and I was able to receive email. See the image below:

    You may also check your email history. To do so please follow the steps below:

    Go to My Forms page and click the little gear icon near your profile icon to open the profile settings:

    Click the History tab from the left panel, select the emails at the top right of your page and check the emails sent:

    Please do not forget to check your spam/junk folder for emails.

    Please note that you have conditions to send email. If the conditions are not met, users will not be able to get emails. Please try to arrange your conditions accordingly. 

    If you have any questions please let us know.