PDF link cannot be found when opened from response mail from a jotform on Iphone, or Android phone

  • JanLifePlan
    Asked on August 2, 2017 at 8:21 AM

    When a respons mail is sent to recipient in form, whihc includes a link to a PDF in the mail we get a 404 error.
    Link can be opened on Win 10 PC, have not tried Apple IOS yet...

     

    contrat 01PK08029196 - exemplaire preneur d'assurance.pdf

     

    contrat 01PK08029196 - exemplaire compagnie.pdf

     

    Jotform Thread 1213785 Screenshot
  • Kiran Support Team Lead
    Replied on August 2, 2017 at 11:44 AM

    Did you login to your JotForm account where you are able to view the PDF form? Could you check if the option 'Require log-in to view uploaded files' is enabled in the Privacy section of your account settings?

    PDF link cannot be found when opened from response mail from a jotform on Iphone, or Android phone Image 1 Screenshot 20

    If the option is enabled and not logged in on the other devices may be causing the issue. Please check and let us know if you need any further assistance. We will be happy to assist.