my payment element is not publishing

  • frankielouise
    Asked on August 4, 2017 at 10:34 AM

    Hi I've been on a thread about this and had one response from support, which suggested I click a show field button which I had already done and this doesn't fix the problem. I responded in my private thread but now that seems to have disappeared?

    I am still unable to see the payment section on my published form.

     

    Jotform Thread 1216008 Screenshot
  • aubreybourke
    Replied on August 4, 2017 at 11:09 AM

    This is because you are using PayPal Pro without entering your account details. I switched to PayPal (Standard) I then entered my paypal account details. And I also made sure the widget is not hidden:

    my payment element is not publishing Image 1 Screenshot 20