Forgot password

  • Alonzo Butler
    Asked on August 9, 2017 at 3:48 PM

    I'm having trouble logging in

  • aubreybourke
    Replied on August 9, 2017 at 4:16 PM

    When you try to login you will see the "forgot password" option:

    Forgot password Image 1 Screenshot 30

    If you click that link. You will be given the option to reset your password:

    Forgot password Image 2 Screenshot 41

  • Jan
    Replied on August 9, 2017 at 4:18 PM

    Your email address is on the bounce list. This is the reason why you are not getting the password reset email instructions.

    Forgot password Image 1 Screenshot 20

    I have removed your email address from the bounce list. I also requested for a password reset instructions to be sent to your email address. Please check your inbox or spam folder.

    Hope that helps. If you have any questions, let us know. Thank you.