Not getting email notification when a user submits a form

  • mikethedriver
    Asked on August 10, 2017 at 8:38 PM
    Page URL: http://www.trypps.com
  • John_Benson
    Replied on August 10, 2017 at 9:40 PM

    I was not able to see JotForm embedded to the Page URL that you have provided. I am assuming that you're referring to this form (http://www.jotform.us/form/72216357284155).

    If yes, the email address mikethedriver@trypps.com is not on our bounce list. I checked the mail logs and I can see that emails were being sent successfully. 

    Not getting email notification when a user submits a form Image 1 Screenshot 20

    If the issue persists, please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP addresses and domain names here on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know how it goes. Thank you.