Not receiving password reset instructions email

I have attempted to reset my password several times and have not received an email at all to do so. Help please!

First of all please accept my apologies for any inconvenience.

I have checked your account and found that a password reset instructions email has been sent to your email address.

Please consider checking your SPAM/JUNK/BULK folders in case emails are landing there instead of the inbox.

I hope this helps. If you need further assistance please let us know. Thank you.