Not receiving password reset instructions email

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    Jennifer Chandler 
    Asked on August 11, 2017 at 10:32 AM

    I have attempted to reset my password several times and have not received an email at all to do so. Help please!



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    Answered on August 11, 2017 at 11:16 AM

    First of all please accept my apologies for any inconvenience.

    I have checked your account and found that a password reset instructions email has been sent to your email address.

    Please consider checking your SPAM/JUNK/BULK folders in case emails are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.