Why are my flags disappearing for the submissions?

  • MerisInc
    Asked on August 14, 2017 at 9:53 AM

    On my form submissions, I am using the flag feature to track which submissions I have saved and downloaded. This morning, on two different computers, my flags are not saving when I switch from one page to the next. I can click the flag and fill it in, but it does not save and store the data that that particular submission was flagged.

    Is this a JotForm bug? Anything I can do to fix it?

    Page URL: https://form.jotform.com/71976932217970
  • Kiran Support Team Lead
    Replied on August 14, 2017 at 10:46 AM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the flag feature of the submissions. However, the issue should be fixed now. Please check and let us know if you experience any issue further in this regard. We will be happy to take a look again. 

  • MerisInc
    Replied on August 14, 2017 at 1:44 PM
    Hello! We are still experiencing this issue...
    [1448292606860_OutlookEmoji-1448289695633_PastedImage.png]
    Ashley Reinhard
    Web Designer
    Meris, Inc. | 1 E Broad St | Ste 420 | Bethlehem, PA 18018
    O 610.868.8595 x320 | F 610.419.6715 | meris.com
    ________________________________
    ...
  • John_Benson
    Replied on August 14, 2017 at 2:04 PM

    Please log out from your account and then log back in. If the issue persists, please try using a different internet browser.

    Please let us know how it goes. Thank you.

  • MerisInc
    Replied on August 14, 2017 at 2:44 PM
    Thank you! Signing out and back in again did the trick!
    We were on Chrome Version 60 on Mac OS 10.12.6 (for anyone else who may be having this issue. No need to switch browsers!
    [1448292606860_OutlookEmoji-1448289695633_PastedImage.png]
    Ashley Reinhard
    Web Designer
    Meris, Inc. | 1 E Broad St | Ste 420 | Bethlehem, PA 18018
    O 610.868.8595 x320 | F 610.419.6715 | meris.com
    ________________________________
    ...