- MikaelaMedwellAsked on August 16, 2017 at 04:49 AM
I can't login, it just says login failed - suspended.
I also cant create a new account as it's saying I already have one.
I reset my password and it still says suspended?
Thanks in advance,
- JotForm SupportMike_GAnswered on August 16, 2017 at 05:14 AM
We would like to apologize for any inconvenience. I have checked your account and have verified that it is in suspension status. Your account was reported by our phishing detection system as suspicious of phishing activities. I have checked your account and found the form that triggered the suspension.
MM // ADL - PROPOSAL ACCEPTANCE — https://www.jotform.co/form/72271787721866
Please be informed that we do not encourage our users to collect login information (combination of username and password) using our forms.
We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.
I have deleted the following fields from the said form and reactivated your account.
If you have other questions or concerns, please feel free to contact us again anytime.