Photos aren't delivering with submitted form

  • lindsayn
    Asked on August 16, 2017 at 2:38 PM

    On our most recent form, with "2017-2018" in the title, the photos a user submits with their completed form are not coming through when I receive a submission.  Only in the attached completed form.  Help!!

  • David JotForm Support
    Replied on August 16, 2017 at 3:41 PM

    I cloned your form to test it and files uploaded through the form are being received. 

    Photos arent delivering with submitted form Image 1 Screenshot 20

    Your file upload fields are not required so it is possible that users are simply not adding images. 

    If you test with a file upload on your end, does the image come through?  Let us know and we can test your form as well if you would like.

  • lindsayn
    Replied on August 16, 2017 at 4:01 PM

    I did a test form and the test that I received did not include the images (test logo files) in the body of the email, but they were included in the PDF attachment.

  • David JotForm Support
    Replied on August 16, 2017 at 5:43 PM

    I tested with your copy of the form and received an incomplete values error.  If you try with regular file upload fields instead of Image preview widgets, does the form work?  I am still unable to reproduce the issue in my clone of the form so it does seem specific to your copy.