Email Notification:Submissions on jotform not showing correct fields

  • capconnect
    Asked on August 18, 2017 at 9:25 AM

    Hi, the auto response and the version the client receives in submission via email is fine. However, the version we receives on jotform under submission is different and the titles of the questions are missing?

     

    please advise.

    thanks

    Funda 

    Jotform Thread 1226826 Screenshot
  • Chriistian Jotform Support
    Replied on August 18, 2017 at 11:16 AM

    Can you please try to re-create the email notification on your form (delete current email notification and create a new one) and see if this will fix the issue? 

    Email Notification:Submissions on jotform not showing correct fields Image 1 Screenshot 20

     

    If the issue still persists, please let us know so we can further investigate the issue.