What is going on with disabling my forms?????

  • Profile Image
    Caroline Mallard
    Asked on August 18, 2017 at 11:04 AM

    I am leaving on vacation tomorrow, we have a conference with a deadline of August 31 and I just got an email saying you are disabling my form due to number of payments???? we use Stripe to manage our payments so why are you disabling our forms????

  • Profile Image
    Kevin_G
    Answered on August 18, 2017 at 12:09 PM

    I have checked your account and noticed you were using the free plan, please do note that free accounts are limited to receive 10 payments only. 

    I can also see you have already upgraded your account to the bronze plan, you will be able to receive payment as long as you do not reach your submissions limit. 

    Your forms are currently working, please if you have any question, let us know.