Cannot view settings for payment options

  • donatoaa
    Asked on August 21, 2017 at 12:02 PM

    Hi, I am trying to edit a form and when I click to update the products (paypal integration) I am seeing this: https://www.screencast.com/t/a2T9yOFi. 

     

    Thanks

  • John_Benson
    Replied on August 21, 2017 at 1:16 PM

    I am assuming you're referring to this form (http://www.jotform.us/form/60556366559164). If yes, I clone the form to check it further and I was not able to replicate the issue.

    Here's a screen animation of my cloned form:

    Cannot view settings for payment options Image 1 Screenshot 20

    I have cleared your form cache from our server. Please try it again and if the issue persists, try removing the integration and add it again to your form. Here's a guide: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal

    If you're referring to a different form, please provide the form ID so we can further check it.