Form is not redirecting to an external thank you page URL.

  • Profile Image
    Asked on August 22, 2017 at 12:43 PM



    I haven't had this problem before, but I'm sure I'm overlooking something small. I have a payment form setup and would like them to be redirected to an external link (the action after submission - "thank you page"). When I try to redirect to the external link (, it doesn't redirect, just stays on a blank JotForm page. When I redirect to the "thank you" page in JotForm, it works fine. I am doing some sandbox testing with Stripe. Could this be the issue? 


    Thanks so much for your help!


  • Profile Image
    Answered on August 22, 2017 at 01:45 PM

    Hello Stephanie,

    Have you removed custom thank you URL from your form? I did check your form and found that you have configured default thank you message. Please check the screenshot below:


    I did clone your form and integrated with my Stripe account. I also configured it to display custom thank you URL. When I tested my cloned form, it seems to work as expected. I was redirected to external thank you URL successfully. Please check the screenshot below:


    I would suggest you to please test the following cloned form and see if it works as expected:

    Can you please change your form to redirect to custom thank you URL and get back to us if the issue persists?

    We will wait for your response.

    Thank you!