New Layout form: Fillable PDF form cannot be created

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    LauraTurnerMassageTherapist
    Asked on August 24, 2017 at 11:47 AM

    I'm really struggling to create a pdf of my form, it keeps saying working with a loading sign but doesn't appear to be doing anything please help

    I need to be able to use it offline this evening and just can't seem to get it to actually download

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    BJoanna
    Answered on August 24, 2017 at 12:24 PM

    I was able to replicate mentioned issue when I tried to create a Fillable PDF form on your account. Form creator was stuck on 'Working...'.

    It seems that the New Layout forms cannot be converted to the PDF forms. I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now, I can only suggest you to switch the Form Layout to the Legacy Layout and then to create a Fillable PDF form.

    Change the Form Layout to the Legacy Layout at the bottom of the Settings page.

    I noticed that your forms have the Signature widget. Please note that widgets are not available in PDF forms. 

    More about the Fillable PDF forms you can find inside of this guide:

    JotForm Fillable PDF Creator with All Points