I am having trouble making my PayPal link work. We are doing a test and it will not go thru for some reason

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    Asked on August 26, 2017 at 01:25 PM

    When I am designing the form (a tournament entry form) and choose to be paid by PayPal, the box comes up and asks for my PayPal account.  I input it, but it doesn't seem to link up properly.  My girlfriend is trying to pay me thru it and it is not working.

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    Answered on August 26, 2017 at 03:28 PM

    I have checked your JotForm http://www.jotform.us/form/72336195684162 and see that the PayPal field is correctly configured. As I tried to submit the form, it redirected to PayPal website without any issue. Are you receiving any error message after submitting the form or making the payment from PayPal?

    You may also enable Sandbox mode on the payment field to test the payments. Please refer to the guide below that can help you with testing your PayPal form.


    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on August 26, 2017 at 08:43 PM
    Thank you. We got it to work after we deleted the field and redid it. Which was probably just before you got this email. Thanks!
    Raymond Weeks