Unable to view and download all the uploaded files from submissions.

  • mcarnival168
    Asked on August 30, 2017 at 5:37 AM

    Unable to view and download all the uploaded files from submissions Screenshot 30

     

    When i clicked to view and download the uploaded files in submission, the following result pop out. 

    Unable to view and download all the uploaded files from submissions Screenshot 41

     

    Please advice. Thanks.

  • Ashwin JotForm Support
    Replied on August 30, 2017 at 7:01 AM

    Hello mcarnival168,

    I did check your form's submission page and I was able to replicate the issue when I tried to download the uploaded file. I was not able to download any of the uploaded files of last received submission. It shows "404 Not Found" error message.  

    It seems when the form was submitted, the images were not uploaded successfully. I did try to recover the uploads but was not successful. 

    I would suggest you to please contact your user and request to submit the form again by uploading the files.

    Thank you!