Missing form submissions

  • Profile Image
    PattyFFink
    Asked on August 30, 2017 at 07:38 AM

    Dears

     

    There is something wrong with our account. All old submissions are gone. There should be thousands of entries in our account. Can you please check what has happened asap?

     

    Thank you

  • Profile Image
    Jan
    Answered on August 30, 2017 at 09:18 AM

    Sorry to hear that. Are you referring to this form (https://www.jotform.com/70333124034340)? Also, when did you notice this problem?

    Is it possible that you have deleted the form submissions? Did you recently change any settings in the Account Data section?

    We'll wait for your reply. Thank you.