Submission limit not released on the 1st

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    eaguiar
    Asked on September 01, 2017 at 07:45 AM

    Hi i have read in one of the answers here that submission limits restart on the 1st of each month. Today is 1st of September and my submissions have not been cleared. Could you tell me why. I am still testing and looking forward to upgrade (as i have done with other products) but probably next month. 

    Thank you

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    John_Benson
    Answered on September 01, 2017 at 10:24 AM

    I checked your account and I can see that it didn't reset. I have manually reset it to fix the issue. Please check it again and if the issue persists, let us know.

    I hope that helps. If you have questions, please contact us again. Thank you.

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    Jamie Byrne 
    Answered on September 01, 2017 at 10:39 AM

    Hello I have the same problem as the above can you please help .

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    eaguiar
    Answered on September 01, 2017 at 10:43 AM
    Thank you!
    Saludos,
    Elena Aguiar
    ...
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    John_Benson
    Answered on September 01, 2017 at 11:46 AM

    @Jamie Byrne

    Sorry for the delay. 

    The issue has been resolved. Your account monthly limit has now been reset.

    Thank you.