- ColleenAsked on September 01, 2017 at 05:17 PM
Hello Jotform Support Group,
I am currently unable to sign into my account. I have tried resetting my password and the link says "timed out" within seconds of receiving the e-mail.
- JotForm SupportKevin_GAnswered on September 01, 2017 at 05:37 PM
Apologies for the inconveniences this may have caused to you.
I have checked on our end and noticed that multiple password reset instructions have been sent, I also issued a reset email, I also checked the link that was sent to you and it seems to be working.
Please try to use a different device or internet connection, a network issue may be causing the timed out error.
Let us know how it goes.