Notifications

  • Profile Image
    skkcc
    Asked on September 04, 2017 at 06:43 AM

    Hi there, 

    I was receiving notifications to my email for form submissions until last Friday, but they now aren't coming to my inbox (or spam folder).

     

  • Profile Image
    John_Benson
    Answered on September 04, 2017 at 10:32 AM

    All email recipients associated in the notification emails of the form (https://form.jotform.co/70508617986872) are not on our bounce list.

    Please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can see JotForm's IP Addresses and Domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know how it goes. Thank you.