Account suspended due to requesting credit card information through forms

Timothy Sweeney

Asked on September 5, 2017 at 10:40 AM

Our company has used Jot Forms for a few years for our bridal show. Over the weekend, visitors could not use the link for a bride sign up or the vendor sign up form as created.

We tried to log in and keep getting login suspended. We wanted to know if we could fix this and bring back our forms and if there is something we need to change on our form to make this happen.

We are hoping to keep the templates we created

Thank you kindly.

Timothy Sweeney
David JotForm Support

Replied on September 5, 2017 at 11:40 AM

We do not allow for the collection of credit card details through forms. As per our terms of use:

https://www.jotform.com/terms/

Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

We have recently needed to become much strict on this due to becoming PCI compliant. This required removing any currently stored credit card data from our system.

If you require payment authorization, that can be done through one of our many payment processors:

https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

I removed the credit card fields from your form and activated your account. Your forms and account should be usable once again.
tunes925

Replied on September 5, 2017 at 12:43 PM

THANK YOU!! Apologies as we did not realize.
We appreciate your service!
Cheers, Timothy P. Sweeney GeneralManager Intrepid Broadcasting, Inc.TUNES 92.5/ 104.5 FM 242 Washington Street Suite #4A Watertown, NY
(O) 315-786-0925
(F) 315-786-0920
(C) 603-953-6606
Website: tunes925.com E-Commerce: tunes925dollarsaver.com Digital Solutions: magnumdigitalmarketing.com Intrepid Broadcasting, Inc. WBLH does not discriminate in thesale of advertising time, and will accept no advertising which is placed withan intent to discriminate on the basis of race or ethnicity. Advertiserhereby represents and warrants that it is not purchasing broadcast airtimeunder this advertising sales contract for a discriminatory purpose, includingbut not limited to decisions not to place advertising on particular stations onthe basis of race or ethnicity.
On Tuesday, September 5, 2017 11:40 AM, JotForm wrote:

New response received A new response has been received: Answered by david We do not allow for the collection of credit card details through forms. Asper our terms of use:https://www.jotform.com/terms/Collecting Sensitive Information. You may not use the JotForm to collectcertain types of sensitive information, including but not limited to credit cardinformation and any type of login credentials. You may collect some sensitiveinformation such as social security numbers or driver’s license numbers, butyou are required to use best security practices of JotForm including SSL andEncrypted Forms features. You are solely responsible for compliance with anydata protection and privacy laws and rules applicable to the sensitiveinformation.We have recently needed to become much strict on this due to becoming PCIcompliant. This required removing any currently stored credit card data fromour system. If you require payment authorization, that can be done through one of ourmany payment processors:https://www.jotform.com/help/292-How-to-Enable-Payment-AuthorizationI removed the credit card fields from your form and activated your account. Your forms and account should be usable once again. View this thread on browser » Unsubscribe Thread 1504626023

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