Submission Count/Notifications

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    gahrhsptsa
    Asked on September 05, 2017 at 11:35 PM

    Hello - 

     

    I have created a form and I have completed two full submissions today, following through with paying on Paypal, but I am not being notified and the website is not counting them.  Please help.

     

    Thanks - 

    Sonya

  • Profile Image
    BJoanna
    Answered on September 06, 2017 at 03:42 AM

    It seems that your submissions were marked as Incomplete Payments. 

    The Incomplete Payments are usually abandoned payments. More about them you can find inside of this guides:

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    However, if you received the payments on your PayPal account, but they are shown as Incomplete Pavements, then the issue is most likely related to IPN settings on your Paypal account (IPN is not enabled). Inside of this guide, you can find how to enable IPN on your Paypal account:

    How to Enable IPN on your Paypal Account

    You can also setup Incomplete Payment email Notification:

    How to Setup Incomplete Payment Notification Email

    Let us know if you need further assistance.