Why am I autosuspended?

  • Profile Image
    Mara Williams 
    Asked on September 07, 2017 at 08:13 AM

    I am trying to log in and it says my password is autosuspended.  What can I do? I tried to change the password as I had forgotten it and it did not work

    Thanks

  • Profile Image
    candy
    Answered on September 07, 2017 at 10:44 AM

    Dear Mara, 

    We are really sorry for the inconvenience you have.

    I have checked your account and seen that your account has been auto-suspended due to a possible phishing attempt by our automatic phishing detection system. Your form “Fiesta Upwards - Septiembre 2017" is the one that triggered the suspension. However, I have checked your forms and seen that there is not any problem in your account that violates our Terms of Use. Probably, there has been an error in our system. 

    So that, I have r-activated your account again.

    Thank you for your understanding.

  • Profile Image
    Maraspain
    Answered on September 07, 2017 at 05:44 PM
    thank you, very much!
    2017-09-07 16:44 GMT+02:00 JotForm :
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