Why was I charged when I cancelled my subscription already?

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    Janice
    Asked on September 07, 2017 at 08:01 PM

    I cancelled the subscription in July already sometime in late July. 

     

    Why did you charge me again on August 3 and Sept 3, 2017.  I tried it for 1 month on July 3, 2017.

     

    Please reverse my transactions of $19.00 for both months for a total of $38.00 through paypal. 

     

    I didn't authorize this. 

     

    Janice Yan

  • Profile Image
    Jeanette
    Answered on September 07, 2017 at 08:22 PM

    Thank you for reporting this to us. Rest assured that the refunds will be applied according to what you have explained.