No data received on excel spreadsheet google after form submission

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    franciska
    Asked on September 09, 2017 at 02:48 PM

    I received two submissions from people registering for my event. Unfortunately the data received is scrambled or no data.

    I have done so much work on this form and now to let people know it does not work is very unprofessional. 

    I tested it twice before I published it and after I published it I tested it as well. It worked. 

    Can you please assist.

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    John_Benson
    Answered on September 09, 2017 at 06:27 PM

    Did you enable the Form Encryption feature? It looks like the data on your screenshot is Encrypted. For more information about Form Encryption, please follow this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    I did a test submission to your form (ID: 72436039414555) to test it further. I checked your submissions page and I can see that the data is readable on my end. Here's a screenshot:

    If the issue persists, please try re-integrating your form to Google Spreadsheet by following this guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    Let us know how it goes. Thank you.