Put account on hold

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    gracemontessori 
    Asked on September 15, 2017 at 01:06 PM

    We only use your service in the early spring/summer.  Can we put our account on hold until we use it, so we don't have to pay the $19/month fee?

    Thanks.

    Kristin Johnson

  • Profile Image
    david
    Answered on September 15, 2017 at 02:19 PM

    You can cancel your subscription at any time.  As long as your forms remain under the Free account limits, the forms will remain active and continue to accept submissions.  Here is how to downgrade to a Free account:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account