Thank you page is not displayed when form is submitted

  • FiduciaryWise
    Asked on September 18, 2017 at 3:50 PM
    My second issue is that the thank you message is not appearing when the form is submitted.
  • David JotForm Support
    Replied on September 18, 2017 at 3:59 PM

    I cloned your form to test it and was able to reproduce the issue.  To resolve it, I opened the thank you page settings, copied the source code and deleted it.  Closed the window to all it to update and then pasted the source go back to the editor:

    Thank you page is not displayed when form is submitted Image 1 Screenshot 20

    That allowed for the thank you page to update and show the correct message once again.

    Here is my test form with both the radio buttons and thank you page updated:

    https://form.jotformpro.com/72606585352965

    You can clone it to your own account if you would like:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL