I have received two replies from customer support

  • Profile Image
    Asked on September 20, 2017 at 01:53 AM

    I am posting this follow-up because I have received two replies from customer support within a couple of hours of posting my previous comment, so I think it's only fair to say that 1) apparently they DO read these comments, and 2) they DO care.

    Now remains the fact that it may be a good idea to display replies as well as questions, and that there is some confusion between legacy theme and new theme, with some less-than-intuitive UX and too many options when searching for answers. BUT HEY, really impressed with customer service, and despite all my (constructive) criticism I am liking a lot of what I see, and this beats every other alternative I have tried so far.

    This is a re-post of a comment on Setting up the Thank You Page

  • Profile Image
    Answered on September 20, 2017 at 02:24 AM

    Thank you for follow-up and your comment.

    We appreciate every feedback from our users so we can improve our service.

    If you have any further concerns or questions please get back to us.

    Thank you!