Why the Form is Not showing on Facebook properly?

  • Profile Image
    Asked on September 20, 2017 at 10:45 AM

    My form is not showing as an actual button on Facebook but it is attached to the 'contact us' button on the left hand side of my page.  I already have an 'email us' button and actually expected this form to be accessible in a similar way to that, ie a big blue button that people can instantly see.  Is there anyway to do this? The form I am trying to upload is for potential people to refer less fortunate children for a free birthday cake.  No one will know it is there if its just on the 'contact us' section.  Likewise, if someone does want to contact us, they'll be presented with a referral form rather than contact details.

    If this is not possible, how do I remove it?

  • Profile Image
    Answered on September 20, 2017 at 12:02 PM

    I checked your Facebook page and the form is embedded as the Contact us page:

    And that is how it works actually. What you could do is edit the naming "Contact us" to something more related. Here is how:

    1) Go Settings - Edit page:

    2) Click Settings next to the name of the page:

    3) Click Edit Settings:

    4) And change the name there:

    Or remove the page if it doesn't work for you.

    Please let us know how this worked.

    Thank you!