Submissions hidden due to being over account limit

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    Asked on September 21, 2017 at 10:24 AM


    Can you please advise where all of our older jotforms went?  We cannot access or find them.


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    Answered on September 21, 2017 at 11:49 AM

    It looks like your accont may have been a Free account for a period of time.  This caused it to be over the submission storage limit and any submissions in excess of the most recent 500 were hidden.  They should have been restored immediately when you subscribed.

    I restored the hidden submissions and they should now be available once again.  If anything is still missing, let us know and we will be happy to have a look.