I want your payment back to the side

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    Asked on September 22, 2017 at 08:35 AM

    Hello there,

    I do not accept the renewal of the bronze package I purchased for 1 month without informing me. I want your payment back to the side.

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    Answered on September 22, 2017 at 10:51 AM

    Please be noted that Jotform is a subscription-based service and renews automatically based on the plan chosen. This agreement is required while upgrading the account as per our terms of usage. However, you can cancel and downgrade/upgrade your account anytime as per your requirement. 

    I have checked your account and see that it is renewed to Bronze Monthly subscription. It looks like that you have then changed the subscription to Yearly subscription. Please confirm if you want to downgrade your account to Free subscription plan so that we can proceed further.

    We will wait for your response. Thank you! 

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    Answered on September 23, 2017 at 01:41 AM

    Yes I would like to convert it to free account. They were mistakenly upgraded and upgraded. It was trying to cancel.

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    Answered on September 23, 2017 at 03:06 AM

    Your last payment was refunded and plan put back to Free.

    Let us know if you have any further questions.

    Thank you!