I cannot receive the password reset email

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    Asked on September 22, 2017 at 10:21 AM

    I'm still locked out after trying to change my password.  I need access to my account asap.  I never received the verification email.

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    Answered on September 22, 2017 at 11:42 AM

    Our apologies for the inconvenience issue you have encountered. When I check our logs, the password reset email seems to be sent without any problem. 

    Also, I checked your email whether it is in our bounce list. However, it isn't in our bounce list either. 

    I have just resent the password reset email. Would you please check your e-mail inbox and spam folder again?