- ronbrownleadersAsked on September 22, 2017 at 10:31 AM
Please reinstate me. I am not receiving password reset emails and I am still locked out of my account. My username is ronbrownleaders. I've been locked out for over an hour
- JotForm SupportSabbirAnswered on September 22, 2017 at 10:43 AM
Can you please reset your password again from "Forgot Password" and see if it works now? The verification email should work now.
Please try again and let us know if still you are having the issue.
- ronbrownleadersAnswered on September 22, 2017 at 10:52 AM
Because your email system is not functioning properly at this time, I cannot reset my password by email. Is there any other way I can reset the password?
- JotForm SupportBDAVIDAnswered on September 22, 2017 at 11:58 AM
Unfortunately, there is no other way to reset the password. Could you please check your spam folder? The reset instructions have been sent already.