PayPal submit button not showing on screen

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    Asked on September 22, 2017 at 02:48 PM

    I have read through all of the public links on how to correct this issue however I am still having screen issues.  When I import the form into my website, its very difficult to enter data in the fields.  But once I manage through that, I try to submit the form and make a payment via PayPal, the submit button doesn't display.  How can I submit to PayPal if the submit button disappears?

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    Answered on September 22, 2017 at 03:03 PM

    I'm sorry for the trouble caused to you. 

    I did check your form which is embedded in your webpage and found that you have not added any submit button in form. I would suggest you to please add "Submit" button in form and that should solve your problem. Please check the screenshot below on how to add "Submit" button in form:

    I have now added submit button in your form and it should work as expected. Please test your form again and get back to us if the issue persists.

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    Answered on September 22, 2017 at 04:14 PM

    Thank you!!!

    I am still having a problem when I click on the submit button i it attempts to go out to PayPal but an error comes back and says "PayPal, Things don't appear to be working at the moment.  Please try again."  

    Additional question.  When I have a user try to fill out the form, they type in a field and the screen skips to another area on the form and its hard to get back to where you were typing to see what you were typing.  

    And hopefully the last question.  If I switch the form layout to  'NEW LAYOUT' instead of Legacy Layout, it works great on the laptop.  However when trying to open the form on my iPhone I receive an error that states 'A problem occurred with this webpage so it was refreshed'.  The screen try to refresh until the page won't open.

     Any assistance you can provide would be excellent.

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    Answered on September 22, 2017 at 05:40 PM

    I can see the message appearing on your form, but it seems to be working on my end on a cloned form of yours, I only cloned the form and did not made any change on it. 

    I already cleared your forms cache and would suggest you to remove the integration and adding it again in case you keep experiencing the issue. 

    Your other questions have been moved to different threads, this is to assist you better. Please find the other threads here: 

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    Answered on September 22, 2017 at 05:41 PM

    Also, here is my cloned form of yours so you can see how it works: 

    Please let us know how it goes on your end.