- i969e7Asked on September 23, 2017 at 07:01 PM
When a customer fills out our "Shopping Cart" form, they draw their signature. When we receive the email notification in Gmail/GSuite, the image/signature is not being received and will not show/display or download.
I already spoke with Google tech team to ensure all my settings/pop-up blockers were correct. They are saying this is 100% on JotForms end.
See screen print attached.Page URL:
- JotForm SupportMikeAnswered on September 23, 2017 at 09:25 PM
Your account is configured to not to load the form files without log-in authorization, this is why the signature images in emails are not loading.
To fix this, you will need to deselect the "Require log-in to view uploaded files." option via Account Settings.
If you need any further assistance, please let us know.
- i969e7Answered on September 23, 2017 at 09:58 PM
This solved my issue. Thank you!