IE 11 shows the form as blank Page

  • Profile Image
    Eldhose Baby
    Asked on September 27, 2017 at 10:56 AM

    Hi,


    I can't see any View Form IE  11,  It shows only blank page.

    Many of our clients have complaint about this issues on IE 11

    Would please provide the solution to fix this.


    Example for the details are listed below:


    In Chrome:
    For view form  -pointed to this address
    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fwww.jotform.com%2FDCA%2FR8spring2018
    and it  Automatically redirect to the  following address
    https://www.jotform.com/DCA/R8spring2018

    ----------------------------------------
    In IE:
    For view form  -pointed to this address
    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fwww.jotform.com%2FDCA%2FR8spring2018
    and it  won't Automatically redirect to the  following address
    https://www.jotform.com/DCA/R8spring2018


    ------------


    If directly enter the following address
    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fwww.jotform.com%2FDCA%2FR8spring2018
    shows blank page in  both IE and Chrome

    ------------------------------------



    Thanks

  • Profile Image
    Kiran
    Answered on September 27, 2017 at 11:55 AM

    The URL that you have provided here is the URL that works internally when you logged into your JotForm account and when try to open the form from My Forms page. The form should be accessed by using the URL https://www.jotform.com/DCA/R8spring2018. I have tested this form on IE 11 and it is displayed normally at my end.

    Please check again and let us know if you need any further assistance. We will be happy to assist.