How to restore a form to a previous state

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    jacktreed
    Asked on September 27, 2017 at 02:21 PM

    On my live form, questions are being squished into a column when in the editor they are the width of the form.

    I tried using the CSS Helper to widen what looked to be the section called .form-label.form-label-top to fix this and I not only didn't fix it but caused a worse problem with the field boxes now being squeezed into a column as well. 

    I tried restoring the form through the revision history but I could only choose to revert back to my version from yesterday, losing all the work I did this morning prior to modifying the CSS.

    I tried deleting the CSS I thought I had created and that didn't work.

    I had added a widget to help the form be mobile response so I deleted it and that didn't fix the problem either.

    Is there any way to fix this so fields like Full Name and Phone appear on one line? I would love to spread the question out over the width of the form but at this point if I could go back to that and have my fields untouched I'd take that gratefully.

    I tried attaching a PDF with screenshots but the question wouldn't post with the attachment so here is a link to it: https://drive.google.com/file/d/0BzR_sSVjAtF2NlBrVkxwWTc2Z0U/view?usp=sharing

    Thank you.

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    jonathan
    Answered on September 27, 2017 at 03:34 PM

    I see what you meant. Allow me some more time to figure out the necessary CSS codes to fix the issue.

    I'll be back shortly.


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    jacktreed
    Answered on September 27, 2017 at 05:19 PM

    Thank you!

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    aubreybourke
    Answered on September 27, 2017 at 05:43 PM

    Still no update from Jonathan yet. Thank you for your patience.

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    jonathan
    Answered on September 27, 2017 at 05:50 PM

    I apologize for the delays. I am also getting difficulty restoring the form field styles to their proper layout. It seems the form was using a form theme template before but the theme doesn't seem to be not working anymore.

    I am looking into it more. I will notify you here  for any update on the status as soon as I can.

    Thank you.

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    jacktreed
    Answered on September 27, 2017 at 05:55 PM

    I appreciate the updates. Thank you both.

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    Welvin
    Answered on September 27, 2017 at 07:07 PM

    Would you mind if I revert your form this way: https://www.jotform.com/72697486633977? This is the only way I've found to reset the form. As for the colors, you can just change it after. Let me know.

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    jacktreed
    Answered on September 28, 2017 at 07:42 AM

    What else would I be losing in the process?

    It's not just the colors and logo that have changed. There are still spacing problems with this reversion. I made several changes and updates before this problem occurred that same morning. Why can't we revert back to one of those previous versions?

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    aubreybourke
    Answered on September 28, 2017 at 09:27 AM

    So you are saying there is spacing problems with this form:

    https://www.jotform.com/72697486633977

    You can clone it and fix the problems. And modify it how you like.

    How to Clone an Existing Form from a URL  


  • Profile Image
    jacktreed
    Answered on September 28, 2017 at 10:49 AM

    Aren't the spacing problems obvious?

    I cloned the reversion and I still have the same problem. The way it looks in the editor is different than on the live form.

    Those same fields above in the editor:

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    aubreybourke
    Answered on September 28, 2017 at 11:53 AM

    Ok, give me some time and I will try to make the form look more presentable for you. 

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    aubreybourke
    Answered on September 28, 2017 at 12:02 PM

    Ok it should be fixed now for this form:

    https://form.jotformpro.com/72704471957969

    Please clone it:

    How to Clone an Existing Form from a URL

    Hope that helps

  • Profile Image
    jacktreed
    Answered on September 28, 2017 at 02:48 PM

    Looks great. Thanks!