Form Translations: Page headers are not translating.

  • etiennemoreau
    Asked on September 29, 2017 at 10:42 AM

    Hey there,

    Just discovered your tool a few days ago and I have to admit I'm still having a wahou effect on the experience so far and features available :)

    I'm almost done with my english form, that I translated in French using the "Translation" in "Form Settings".

    Everything's well translated but the "section headers" heading text & sub-heading text.. Though I put the translated part where it was asked..

    I've added the form link & a screenshot for you to see the problem: a French page with english header!

    Can you help me on this please :) ?

    Thanks in advance, looking forward.

    Etienne

    cofounder @ makertour


    Jotform Thread 1261213 Screenshot
    Page URL: https://form.jotformeu.com/72695223728363#2
  • Kevin Support Team Lead
    Replied on September 29, 2017 at 11:54 AM

    I have been testing your form and was able to replicate the issue, here is what I could see: 

    Form Translations: Page headers are not translating Screenshot 20

    I will report the issue to our second level so our developers can further investigate it, we will let you know as soon as we receive any updates about it. 


  • etiennemoreau
    Replied on October 9, 2017 at 11:55 AM

    Hi there Kevin!

    Just saw your message sorry..

    Having the form in both English & French still doesn't work, and the error is located on the translation of "section headers & subheaders".

    You replicated well :/ When French is chosen, French headers & subheaders doesn't show at all on mine and my colleagues computer (both PCs and Macs).

    Did you get any clue investigating?

    Thanks in advance from all of us!

  • Nik_C
    Replied on October 9, 2017 at 1:08 PM

    My colleague already forwarded this issue to our backend team and the issue is still being worked on. 

    I'm afraid we don't have any updates at this time.

    We'll inform you further through this thread once the issue is resolved.

    Thank you!

  • kutlu
    Replied on October 10, 2017 at 11:51 AM

    Hello,

    We have fixed the translations of sections headers. Thanks so much for letting us know.

    Kind Regards

  • etiennemoreau
    Replied on October 11, 2017 at 7:20 AM

    Hi dear Jotform team 😃

    It's just wonderful, everything's working perfectly in both languages and we're ready to send our beautiful survey out to the world.

    Thank you so much for the support and reactive answers, keep up the good work and looking forward to turning Premium one day.

    All the best from MakerTour community from the South of France 🇫🇷

    Etienne.