Items not appearing on confirmation mail for order

  • Profile Image
    ravirambujoo
    Asked on October 01, 2017 at 02:11 AM

    Dear Sir/madam,

    I have been using your forms for a few months now. I sell fruits and vegetables online.

    However, recently I am having problems with the confirmation mail.

    Three items are sometimes not appearing on the confirmation mail, Peppers, Cucumber and 'Curcuma - 'safran vert".


    Please check the link below.

    Regards



    Ravi.


  • Profile Image
    BJoanna
    Answered on October 01, 2017 at 03:28 AM

    I cloned your form and I made a test submission but on my end only Cucumber and 'Curcuma - 'safran vert" were not shown inside of the email Notification. 

    I saw that you customized your email Notification, but I am not sure why data form mentioned field is not shown inside of the email Notification. The field values and labels (questions) seems to be correct. 

    On my cloned form I was able to resolve the issue by creating the new rows inside of the table for Cucumber and 'Curcuma - 'safran vert" and deleting the old rows for them. Please try the same. 

    Also, here is my form: https://form.jotformpro.com/72731266279968 

    Feel free to clone it.

    Hope this helps to solve the issue.