Why I'm receiving "Login Failed - AUTOSUSPENDED" when I try to login?

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sarahkelly
Asked on October 02, 2017 at 01:24 PM
Help! Not sure why I'm getting this error message. I was in the middle of updating a form when the page refreshed and asked me to login again and now I'm locked out :-(
Sabbir
Answered on October 02, 2017 at 01:31 PM

I checked your account and didn't find anything which could contradict our terms of use.

I reactivated your account. Please check and let us know if you have any further issue.
sarahkelly
Answered on October 02, 2017 at 01:33 PM

Thanks, Sabbir! I am able to login again.
Sabbir
Answered on October 02, 2017 at 01:35 PM

Great. Just beware of not using any sensitive form field that may lead to auto suspension of your account.
sarahkelly
Answered on October 02, 2017 at 01:39 PM

It literally just autosuspended me again (all I changed was a date in a text block). Please help me understand what sensitive information I might be asking for that's leading to this.
Sabbir
Answered on October 02, 2017 at 02:03 PM

Your form has been listed under probable Phishing. Maybe because of USCID (begins with a letter, possibly on the back of your Carolina Card) * this field.

Please refer to the Terms of use: https://www.jotform.com/help/8-Terms-of-Use

and see the Phishing section.

Can you somehow change this field title in some way so it doesn't lead to a probable phishing category?
sarahkelly
Answered on October 02, 2017 at 03:41 PM

Happy to change, but I can't login to make edits.
Sabbir
Answered on October 02, 2017 at 03:54 PM

I reactivated again. Change the USCID and try again.