Why is the submitted phone number not showing up on my email notifications?

  • documentprintingservices
    Asked on October 3, 2017 at 5:41 PM

    I am trying to add a phone number to my form. the systsm adds it and its in the jotform inbox but NOT in the email we get. help!

  • Kevin Support Team Lead
    Replied on October 3, 2017 at 7:31 PM

    I have been checking your forms and I can see you have not a phone number field there; however, please note that you can customize the email notification to include the desired fields: 

    Why is the submitted phone number not showing up on my email notifications?  Image 1 Screenshot 40

    Once there, click on the "Form fields" drop down so you can include the phone number to your email: 

    Why is the submitted phone number not showing up on my email notifications?  Image 2 Screenshot 51

    I would also recommend you to turn on the "Update Email" option under the advanced settings so the email template automatically includes the fields you add to your form: 

    Why is the submitted phone number not showing up on my email notifications?  Image 3 Screenshot 62

    I hope this helps.