File upload type not being accepted

  • Profile Image
    soulportal
    Asked on October 08, 2017 at 06:11 PM

    Hi,

    I just created my first form. I love the ease, and templates available. Everything pretty much went without a hitch with the exception of the attachment part of the form. 

    I have set the entry to require an attachment and listed the acceptable types of documents. I changed this multiple times thinking maybe the format is wrong. 

    I used .pdf, .jpg, .jpeg, .doc, .docx, .png <-- also tried it without the (.) and spaces and was still not able to include the attachment.

    What could be wrong?

    Thank you,

    -Soulportal


  • Profile Image
    soulportal
    Answered on October 08, 2017 at 06:20 PM

    My apologies I found the answer in your help page. Needed to remove the dots and add a comma and space after each extension.

    https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field

  • Profile Image
    jonathan
    Answered on October 08, 2017 at 07:32 PM

    Thank you for taking the time updating us on the status and letting us know all is good now.

    Contact us anytime should you need assistance again.

    Cheers