- IHMSAsked on October 09, 2017 at 04:15 PM
I get a link that is not expired?
- JotForm SupportMike_GAnswered on October 09, 2017 at 08:48 PM
If you would like to change your password you can change it from your accounts page — https://www.jotform.com/myaccount/
However, if you forgot your password, you can request a reset instruction that will be sent to the email address associated with your account on our Login page — https://www.jotform.com/login
I just sent the reset instruction to the email address you used in opening this thread.
Please check your email and let us know if you need any further assistance.
- IHMSAnswered on October 09, 2017 at 09:43 PMI have tried MULTIPLE TIMES to get my password reset and to no avail and no
help from your company. You didn't even take the time to read my email - I
am receiving your emails but they are arriving 3 to 4 hours late and then
when I try the link is expired!!
- JotForm SupportNik_CAnswered on October 10, 2017 at 02:27 AM
We're sorry for this inconvenience.
We had a certain delay in receiving emails to Gmail accounts, but that issue was resolved already and the emails should go through.
I initiated a password reset email again, so please check your inbox.
Let us know if you're experiencing any issues.