I need my password reset

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    IHMS 
    Asked on October 09, 2017 at 04:15 PM
  • Profile Image
    Mike_G
    Answered on October 09, 2017 at 08:48 PM

    If you would like to change your password you can change it from your accounts page — https://www.jotform.com/myaccount/

    However, if you forgot your password, you can request a reset instruction that will be sent to the email address associated with your account on our Login page — https://www.jotform.com/login

    I just sent the reset instruction to the email address you used in opening this thread.

    Please check your email and let us know if you need any further assistance.

  • Profile Image
    IHMS 
    Answered on October 09, 2017 at 09:43 PM
    I have tried MULTIPLE TIMES to get my password reset and to no avail and no
    help from your company. You didn't even take the time to read my email - I
    am receiving your emails but they are arriving 3 to 4 hours late and then
    when I try the link is expired!!
    ...
  • Profile Image
    Nik_C
    Answered on October 10, 2017 at 02:27 AM

    We're sorry for this inconvenience. 

    We had a certain delay in receiving emails to Gmail accounts, but that issue was resolved already and the emails should go through. 

    I initiated a password reset email again, so please check your inbox.

    Let us know if you're experiencing any issues.

    Thank you!