We are charged $9.50 a month. Where do I go to price off that invoice?

I have checked your account 5thandBroadway and see that it is currently holding Free subscription plan. I have checked our records using your account username and email address. Unfortunately, I am not able to find any charges related to this account. Could you provide us with the transaction ID and the email address that you have received the notification so that we can check it further. If you are having any other account, please let us know the username. Also, please confirm if you want to cancel that subscription.

We will wait for your response. Thank you!