How can I prevent users from re-submitting the form when reloading the page?

  • Profile Image
    Mélanie
    Asked on October 10, 2017 at 05:17 PM

    Dear Jotform Support,


    I have a concern on my form. It is connected to STRIPE.

    When the user submit the form, a money credit is done on STRIPE. 

    If the user does reload the page, then the credit is done again on STRIPE. 

    I do not want that ! Is their a way to prevent from reloading the submission?

    To be noted : I wish that the users can use the form twice if necessary so I do not think I can use the "Cookie check and IP" in form parameters.


    Hope my question is clear enough.

    Thank you in advance,

    Mélanie

  • Profile Image
    Jim_R
    Answered on October 10, 2017 at 07:50 PM

    Hello Mélanie - I agree, if you will allow some clients to re-submit the form when necessary, then setting a Unique Submission through Cookies or IP won't work.

    An alternative is for you to add a Captcha Field to your form. This would ensure that your users won't be able to re-submit the form unless they pass the captcha challenge again.

    Complete guide: How-to-Add-a-Captcha-Field 

  • Profile Image
    MelanieD
    Answered on October 11, 2017 at 02:35 AM

    Hello,


    Thank you for your guidance. It is great and quick, as usual.

    My problem is solved.


    Best Regards,

    Mélanie